Ultramar's Travel Counselors have an average of 20 years experience and 8 years tenure.
Our International Rate Desk specialists have an average of 25 years experience and 20 years of International faring.
Our VIP/VVIP Travel Counselors have an average of 25 years experience and 10 years tenure.
At Ultramar we approach crafting a staffing model for each customer based on our Convergence Counseling
methodology which blends the fulfillment of service expectations from multiple touch points (phone, email, online,
and providing 1st level support for technical questions) resulting in a true "one stop shopping" experience.
Our Travel Counselors are experts in our entire TravelSync technology suite and the industry's leading online
booking tools and are there to ensure your comfort navigating the online universe.
Operating from the strongest Service Level Agreements in the industry, your travelers are managed by our DEDICATED TEAMS - not call centers, meaning WE KNOW YOU. Our front line agents are EMPOWERED to handle most service issues under our NO RED TAPE policy eliminating the need to escalate. Travelers are managed by their same dedicated agent team regardless of the source of the booking (online/offline) and Itineraries are continually monitored to ensure that we can proactively TAKE ACTION in the event of any changes or interruptions to the booking.
Ultramar's large travel spend, long-standing relationships with suppliers and the unique high-yield quality of the travel spend of our clients, provides us with access to great prices and amazing deals that are simply unavailable otherwise. Ultramar offers a LOWEST PRICE GUARANTEE. If we fail to secure the lowest available airfare meeting the traveler's criteria and within your travel policy at the time of booking, Ultramar will reimburse the difference between the fare obtained and the lowest applicable airfare.
Perks, Upgrades, Waivers & Favors! Ultramar's close vendor relationships and industry leverage provides for a host of value-added offerings including; Flight & Hotel Upgrades, Flight & Hotel Waitlist Clearance, Concierge, No-Show Bill & Fare Rule Waivers. Ultramar offers the added convenience and efficiency of an In-House Passport & Visa department that maintains standing daily appointments with the U.S. Consulate.
Ultramar continually monitors all active and upcoming bookings, alerting and notifying the traveler of any changes to their reservations. Be it a lost passport, missed flight, or any other unexpected predicament, Ultramar works to proactively find timely solutions to put things right and get you safely on your way.
From Ash Clouds and Tsunamis to Hurricanes named Sandy, Ultramar operates a highly disciplined and well-oiled Crisis Management machine. Through a combination of a structured network of geographically diverse offices and virtual workers, Ultramar is able to provide seamless support by mobilizing the entirety of its resources on a 24/7 basis.
Ultramar's Emergency Tracking System (ETS) is a proprietary traveler tracking tool that enables you to identify the location of your employees worldwide 24/7/365. ETS has the ability to customize travel intelligence to travel policy, security risks and health related issues to specific countries, so companies can brief employees on potential risks before they travel.
As a partner member of a global network of over 3,500 offices in 80 international markets, Ultramar can quickly and efficiently mobilize local resources to provide on-site support when required.
UTM's primary concern is to protect the safety and security of your travelers. We stay in constant contact with your travelers, organizing the confusion, providing timely accurate and actionable information, and managing whatever changes might be necessary in order to get them on that return flight and home safely.
This is what one of our clients had to say about his Ash Cloud experience; First,they were compassionate, proactive, accessible and responsive.Second, they gave great advice.Third, they made things happen.
Thanks again for getting me home.
We begin by listening with the intent to understand, not simply reply.
We take your program and run it through a comprehensive diagnostic analysis.
We begin to advise based on our understanding and findings.
Ultramar specializes in developing "just-the-right" custom solutions, unique to the size, scope and culture of each of its elite clientele, guaranteeing an optimum user experience for the traveler, traveler arranger and travel manager.
This strategy, custom-tailored to your organization's needs and objectives is the smartest way to ensuring program cost-savings and a better overall travel experience.
Ultramar recognizes your uniqueness and responds accordingly.
"Measure Twice, Cut Once!" - Knowing there's only one first chance to get it right, Ultramar understands the importance of comprehensive end-to-end planning, a realistic time frame, an experienced implementation team and great communication to ensure a smooth and seamless start-up. From a first time move to a managed travel program, to a sprawling and complex global consolidation, Ultramar's implementation specialists make the process coherent, efficient and painless.
The combination of the high-yield travel spend of our clients, and our excellent long-standing relationships with industry suppliers, offers Ultramar broad flexibility and unique leverage in our sourcing and negotiations on your behalf.
Ultramar understands that traveler support is vital to the success of your travel management program. Ultramar conducts orientation seminars/webinars during implementation (and throughout the life of your program) to introduce your travelers to our agency and provide them with an overview of the benefits and services we offer. As we earn their trust and satisfaction, we are able to influence their buying behaviors in areas such as Advanced Booking and Online Adoption that ultimately have a strong impact on the cost savings produced by your program.
From the micro to the macro, Ultramar measures every aspect of your program for the actionable data
that drives continual program improvement.
We measure the savings produced by leveraging the spend, influencing traveler behavior and enforcing travel policy.
We perform comprehensive and detailed benchmarking versus others in your industry
Our proprietary CFO & Procurement dashboard allows us to determine year over year variances from a volume and pricing standpoint and provides a measurement of your program's perform against the market on pricing.
From Single Sign On (SSO), to comprehensive Traveler Profiles and Real-Time Alerts, Ultramar's TravelSync technology suite serves as your travelers' "virtual travel companion," providing them user friendly tools for every touch-point of their travel needs.
Be it the availability of full content on the selected online booking tool at the planning stage, to 2 years or more of ARC-certified historical data including; tickets, exchanges, refunds, partial refunds, voids and associated transaction fees long after your trip's completion, Ultramar's technology solutions work to ensure that your travelers
get the absolute most out of their managed travel program.
Ultramar's proprietary dashboard environment puts the arranging of travel for one,
or many travelers at your Travel Arranger's fingertips.
Keeping track of preferences, frequent flyer programs and the inevitable last minute changes is both organized and manageable with our system that maintains all relevant traveler information in our comprehensive profiles database which updates in real-time and feeds every application utilized throughout our network, including online booking tools, GDS data repositories, front- and mid-office systems and third-party solutions.
Available 24/7 and accessed directly from our Travel Manager Dashboard, our comprehensive reporting tools provide detailed, standard reports as well as the ability to custom design reports based on criteria of your choosing. Using the various filtering features of the system, Travel & Procurement Managers can easily run a variety of highly detailed reports, charts and graphs to manage any expense item of the program, as well as report on activity by individual airline, hotel and car suppliers.
Ultramar's proprietary Emergency Tracking System (ETS) enables our clients to identify the location of their employees worldwide 24/7/365. ETS has the ability to customize travel intelligence to travel policy, security risks and health related issues to specific countries, so companies can brief employees on potential risks before they travel.
ETS enables authorized users to select to view all travelers in a specific city or country; all travelers on a specific airline or flight number and check planned arrival and departure dates.
Ultramar combines the strategies of Finding the "Best Fit": providing unbiased snapshots into fair market share/ QSI based on each individual client's segment and spend volume with Overlap Avoidance: our "UTM Overlap Index" provides a detailed overlap risk assessment while helping clients identify the optimal supplier mix with an analysis of Buyer Behavior & Historical Performance: advance purchase, refundable vs. non-refundable etc. to clearly identify and communicate their needs during the negotiation cycle.
Support Services: From total RFP management and engagement leadership to behind-the-scenes analysis, scenario modeling and support, UTM Strategic Solutions offers a full suite of products and services that help clients optimize their spend and maximize savings. We customize our approach and service offering to meet the needs of our clients.
Implementation Management: During supplier contract implementation, we perform extensive fare auditing, manage loyalty program status matching and offer development and support surrounding internal marketing and change management.
Performance Monitoring: In this environment, suppliers expect an immediate return on their investment. UTM Strategic Solutions offers real-time performance reporting so customers can quickly react to both positive and negative developments. We arm our clients with key information allowing them to proactively implement solutions before performance difficulties arise.
UTM Strategic Solutions knows that car rental spend goes way beyond the simple daily rate. Fees and surcharges are plentiful and vary between providers. Our clients benefit because we know that many of these "extras" are negotiable and we can help drive these costs out of any managed program. UTM Strategic Solutions' car rental sourcing tools provide clarity and confidence around supplier offerings and total cost of ownership.
No travel-related category appears more nebulous than ground transportation. Like car rental, fees and surcharges are abound. Chosen suppliers must conform to the highest safety standards, while still providing expansive networks through affiliate partnerships. UTM Strategic Solutions RFP support helps clients identify the most qualified suppliers (traveler safety and network) and cuts through seemingly vague pricing offers to deliver the most value and savings the program.